We believe that a web site that is regularly maintained will provide a much better return on your investment than a site that is left unkept. We want you to get the most out of your investment in your web site, therefore we have maintenance plans to keep your site updated and relavent. You will never be locked in to a particular plan and you can change or cancel your plan at the end of each month.
Quick Turnaround Guarantee
Regular web site maintenance and updates are worthless if you can't get it done when you need it. That's why we now offer our Quick Turnaround Guarantee. It's pretty simple — if we don't get your maintenance task done when we say it will be done, we'll do it FREE!
Here's how it works:
- Submit a task to us and be sure to ask when we'll have it done. Need it done by a specific time? Be sure to mention when, and we'll do our best to meet it.
- We'll respond (usually on the same business day, but sometimes on the next business day) with an estimated completion time.
- If it's not done by the time we quote, the labor for that task is free.
Most smaller tasks are usually completed within 0-4 business days. Don't know how big your task is? Just ask. Please note that any task larger than eight hours is not considered maintenance. A separate contract is usually required.
The Fine Print: You must have a signed contract in place to receive this guarantee and your account must be in good standing. Business days are considered to be Monday through Thursday, except national holidays and any other days we announce ahead of time on our Contact Us page. We reserve the right to make the final determination as to how long each task will take and if necessary, to group multiple tasks together as one. This guarantee does not apply if you do not ask when we'll have your task completed. We will usually not give an estimated completion time, unless asked.
How Our Maintenance Plans Work
All of the following plans (except for the hourly plan) include up to a specific amount of hours of work for your site per month. You will be billed up front for those hours (according to your applicable hourly rate), and receive the noted discount below. Any additional hours are billed at your full hourly rate. Any unused hours do not carry over to the following month.
|Plan Name / Description||Hours Per Month||Hourly Rate Discount|
|Hourly Maintenance Plan
This is the base plan at your applicable hourly rate. Just let us know when you need us, and we'll get your tasks done for you. New clients are required to pre-pay for 50% of their first month's expected invoice total.
|Basic Maintenance||Up to 2||8%|
|Intermediate Maintenance||Up to 5||12%|
|Deluxe Maintenance||Up to 10||16%|
|Premier Maintenance||Up to 20||20%|
|Platinum Maintenance — Please Contact Us||Over 20||Negotiable|